Privacy Policy

In short,

Idunno is the custodian of data on behalf of the users that use Idunno. We don't own communication data. Users own their data.

At Idunno we believe that more transparency is better . We try to make our product easy to use, with settings and options that are easy to find and understand. This is good for privacy, good for the product, and good for Idunno users.

Idunno Privacy Policy

Updated: May 24, 2018

This privacy policy is here to help you understand what information we collect at Idunno, how we use it, and what choices you have. When we talk about Idunno in this policy, we are talking about Idunno Company and any other companies we affiliate with, the company, Idunno, the downloadable application, and the website at Idunno is available for use via an application specific to mobile devices.

This policy describes how Idunno treats your information, not how other organizations treat your information.

Information we collect and receive

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

  • name
  • surname
  • username
  • birthday
  • bio description
  • decision
  • questions
  • phone number

Log Data

When you use Idunno our servers automatically record information, including information that your mobile app sends when you're using it. This log data may include your Internet Protocol address, the address of the web page you visited before coming to, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data.

Device information

In addition to log data, we may also collect information about the device you're using Idunno on, including what type of device it is, what operating system you're using, device settings, unique device identifiers, and crash data.

Whether we collect some or all of this information often depends on what type of device you're using and its settings.

Geo-location information

Precise GPS from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.

Information from partners or other 3rd parties. Idunno may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.

Our Cookie Policy

Idunno uses cookies, or similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Idunno account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your Idunno account and personal information in order to remember that you are logged in Other cookies are not tied to your Idunno account but are unique and allow us to do site analytics and customization, among other similar things.

Idunno sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its respective website.

How we use your information

We use your information for the following:

  • Providing the Idunno service. We use information you provide to authenticate you and deliver message content to you and from you.
  • Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a Idunno user.
  • Investigating and preventing bad stuff from happening. We work hard to keep Idunno secure and to prevent abuse and fraud.

Communicating with you

Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.

In-product communications

We may use the information you provide to contact you through Idunno using in-product messaging tools.

Email messages

We may send you service and administrative emails, We may also contact you to inform you about changes in our services, our service offerings and important service related notices, such as changes to this policy or security and fraud notices. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to Idunno users about new product features or other news about Idunno. You can opt-out of these at any time.

Your choices

When you use Idunno, you have control over a number of things with respect to your own privacy and choices about how your content is visible to others or not.

Deactivation of your account disables your access to the Idunno.

If you wish you can delete your content. In addition, a record of edits and deletions may be retained by our servers.

The browser you use may provide you with the ability to control cookies or other types of local data storage.

Your mobile device may provide you with choices around how and whether location or other data is shared with us.

Idunno does not control these choices, or default settings, which are offered by makers of your browser or mobile device.

Sharing and Disclosure

There are times when communications and related content and other user information may be shared by Idunno. This section discusses only how Idunno may share user information. Idunno may share information:

  • With consent, to comply with legal process, or to protect Idunno and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Idunno or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so. For more information on Idunno's policies for responding to requests for user data, please see our User Data Request Policy.
  • With third party service providers and agents. We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at preventing unauthorized access or with an email vendor to send messages on our behalf.
  • We may also share data with hosting providers, payment processors, marketing vendors, and other consultants who work on our behalf.
  • If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Idunno's assets financing, acquisition of all or a portion of our business, or similar transaction or proceeding that involves the transfer of the information described in this Privacy Policy.

For Business and Research Purposes

We may also share aggregated or de-identified information with our partners or others for business or research purposes. For example, we may tell a prospective Idunno customer the average number of messages sent within a day or may partner with research firm or academics to explore interesting questions the market about workplace communications. Again, this policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.


Idunno takes reasonable steps to protect information you provide to us as part of your use of the Idunno service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

Children's information

Idunno is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we'll post any changes on this page. If you continue to use Idunno after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

Contacting Idunno

Please also feel free to contact us if you have any questions about Idunno's Privacy Policy or practices. You may contact us at